It seems that every time we need an actual service center to make some sort of repair the process makes root canal seem like a more pleasant pastime. The actual repair of the Air Conditioner/Heat Pump seemed to be headed in that direction. After waiting three weeks to get a mobile tech on site, he waved his tools at it and pronounced it healed. Later that day, well after his departure, it resumed its failed ability to heat anything.

I gave up and decided to try my luck in Florida. A call to Lazy Days resulted in the information that they would deign to let us darken their threshold in four weeks or so since we had had the nerve to buy from someone else. I then remembered that we had been serviced at LaMesa RV in Sanford FL, only about 100 miles out of our way. I also remembered long and seemingly fruitless waits in an expensive campground 20 minutes or more away from the service center. Oh well getting parts can be like that. A call to Nathan, the Customer Service Rep who we had worked with two years ago got me a “sure, bring it in when you get here and we’ll take care of it.” This seemed like a bit of an over promise, but it was the best offer I had.

Monday morning we arrived from St Augustine area at about 10 AM and located Nathan. Within an hour the coach was in a service bay being diagnosed. Less than an hour later we had the news that the AC/HP needed to be replaced, and the work had been authorized by our extended service company (Good Sam). Nathan at first said it would take two days to get a new unit delivered, then he learned that he could get it the next day! Tuesday the new AC/HP was delivered late afternoon and we were scheduled to have the transplant done Wednesday morning at 9. By 11:30 we were driving the coach back to the campsite. By 1:30 we were driving it back to LaMesa as the condensate drain was spilling condensate over our door. They quickly found a kink in the drain tube that was hidden from view after installation and they installed a new more flexible tube which solved the problem. The condensate is dripping out the overflow at the rear of the coach away from the door and anyplace else it would cause us problems.

I am extending kudos to Nathan and the LaMesa crew in Sanford for taking care of a wandering full timer in an expeditious and friendly manner. Would hope I don’t have any more failures, but know I will and I can only hope that if I can’t get back to Sanford that I will find others as helpful.

I must add that despite many gripes about service from Good Sam Extended Service, this is at least the third repair they have provided coverage for in a year and at least one of those was self inflicted for which I expected no coverage at all.